Patient Help Desk

Help - what to do when things go wrong

For medical and other health problems that you have with your transplant, the transplant clinic is usually the starting point to solve them. There are other times when we need help and don't know what to do.

For any urgent medical problems, call 000, or:

  • during clinic hours, contact the transplant clinic directly or your general practitioner
  • out of hours go immediately to your nearest hospital emergency department

For non urgent medical or ancillary matters discuss them at your next transplant clinic visit.

What about other questions I may have?

There are times you may have other non medical problems or general queries, and you're just not sure who to ask. Please contact HLTTV, and we'll do our best to answer or point you in the right direction.

You can contact our Patient Support via email here.

Alternatively, you can email non-urgent queries direct to the transplant clinic at transplantclinicnurse@alfred.org.au (for Heart) or lungtransplant@alfred.org.au (for Lungs)

Useful telephone contacts:

 Department

 Normal hours 

 After Hours 

 Heart Clinic Nurses

 Lung Clinic Nurses

 03 9076 3258

 03 9076 2867 (general/appointments)
 0417 046210  (clinic/medical)

 03 9076 2000
 
 03 9076 2000

 Transplant Coordinators

 03 9076 2862

 03 9076 2000

 Dietician

 03 9076 3063 

 03 9076 2000

 Physiotherapist

 03 9076 3450

 03 9076 2000

 Occupational Therapist

 03 9076 3526

 03 9076 2000

 Social worker - Heart

 03 9076 3026

 03 9076 2000

 Social worker - Lungs

 03 9076 2161

 03 9076 2000