Being An In-Patient

Admission and Discharge

For your assessment admission you must report to the admission office on the 2nd floor at the time advised by your clinic coordinator.  You may choose to be admitted as a public or private patient. Staff in the Admission and Discharge office can help you in deciding which is the most appropriate type of admission for you.

Discharge is normally arranged in conjunction with you and your relatives to take place before 11 am, so the bed may be available for another admission later that day.  Your doctor and Primary nurse will plan your discharge with you and your family.

What to Bring

Your own night attire, slippers and dressing gown. The hospital is centrally heated so summer attire is adequate.
  • Casual clothes eg. tracksuits to wear during the day
  • Your personal toiletries, soap, shampoo, toothpaste and toothbrush
  • Your Medicare card, hospital insurance book, pension or health benefit card
  • Details of any allergies
  • Details of medications you are currently taking

The hospital cannot accept any responsibility for your valuables. It is best to leave jewellery and other valuable items at home.

Enquiries, visitors and gifts

It is preferable if one family member is able to make enquiries on behalf of the rest of the family and friends as the condition of patients is regularly told to the enquiry office. The direct telephone number to ask the condition of a patient is 03 9076 2000.

Please discuss the most suitable time to visit with the nurses on the ward. It is advisable to keep visitors to minimum while you are in hospital as many patients are in a highly immune-compromised state after transplant, and wards also have designated rest times during the day. Your visitors may mean well, but keep in mind that certain types of flowers may not be suitable while you are recovering from transplant – advise visitors to check with your ward nurses. We ask that your visitors respect the rest period and your recovery time, as it's  important for your ultimate wellbeing.


A bedside telephone can be hired for a small charge. Public telephones are located on the ground floor of the main building and in the foyer of each level. There are also public telephones in the waiting area of ward 5East, 2F and Intensive care.Public internet booths are available on the ground floor, and the foyer of the Intensive Care Unit. The hospital does not have public WiFi, so you are advised to source your own options for extended hospital stays.

Mail/TV and publications

Mail is delivered daily. It is helpful if your ward number is included on mail addressed to you. Outgoing mail can be posted using the PostMart (combined Australia Post/supermarket) located on the ground floor opposite the pharmacy. Newspapers and magazines are sold on a daily round. Television hire is controlled by HTR. Hiring and payment can be made over the phone by calling 1800 063 829.

Alf's Café

Alf's Cafe is located in the main foyer of the hospital and has extended opening hours. Alf’s is cash only, with an ATM conveniently located next to the foyer florist. Alf’s provides an excellent range of fresh, tasty well-priced food – you can see their menu here*

Interpreter Services

Hospital based interpreters are available; please let your nurse know if you would like to use an interpreter.


Chaplains of the major religious denominations are always available. If you wish to see a chaplain, ask the nurse caring for you to arrange a visit. The hospital has a small chapel located on the ground floor. It is available any time for use by patients, friends and relatives.

Next - About The Surgery >